Emma Japan (hereinafter referred to as "the Shop") defines the following privacy policy regarding the handling of personal information acquired by the Shop to comply with the Personal Information Protection Law and other guidelines.

1. Business Information

Shop Name: Emma Japan
Address: 448-1 Oshikoshi, Yoro-cho, Yoro-gun, Gifu
Representative: Tomoe Mori

2. About Personal Information

"Personal Information" refers to the "personal information" defined in the Act on the Protection of Personal Information.

3. Method of Acquiring Personal Information

The Shop may ask for personally identifiable information such as name, date of birth, address, telephone number, email address, and credit card number when a user purchases a product.

4. Purpose of Using Personal Information

The purposes for which the Shop uses personal information are as follows:

1. For order management, inquiry, and shipping of products
2. For product after-sales service
3. To announce information on new products, services, and campaigns
4. To analyze browsing and purchase history to suggest suitable products
5. To respond to inquiries
6. To identify users who violate the terms of use or use services for improper purposes

5. Changes to the Purpose of Use

The Shop may change the purpose of use of personal information only when the new purpose is reasonably related to the original purpose. When a change is made, the Shop will notify users or announce the change on this website.

6. Provision of Personal Information to Third Parties

The Shop properly manages personal information obtained from users and does not disclose it to third parties except in the following cases:

1. When the user has given consent
2. When disclosure is made to a contractor entrusted with work necessary to provide the service requested by the user
3. When disclosure is required by law at the request of a national or local government agency
4. When disclosure is necessary to protect life, body, or property, and it is difficult to obtain the user’s consent

7. Disclosure of Personal Information

When a user requests disclosure of their own personal information, the Shop will respond promptly after verifying their identity. However, the Shop may decline disclosure in the following cases, and will promptly notify the user of that decision:

1. When disclosure may harm the life, body, property, or other rights and interests of the user or a third party
2. When disclosure may significantly interfere with the Shop’s business
3. When disclosure would violate laws and regulations

Notwithstanding the above, the Shop, in principle, does not disclose information other than personal information, such as history information and characteristic information.

8. Correction and Deletion of Personal Information

If personal information held by the Shop is incorrect, users may request its correction, addition, or deletion through the inquiry form. If the Shop determines that the request should be accepted, it will promptly make the correction and notify the user. The Shop will also promptly notify the user if it decides not to make the correction.

9. Suspension of Use of Personal Information

If a user requests, in accordance with the Act on the Protection of Personal Information, that the use of their personal information be suspended because it is being handled beyond the stated purpose of use, or because it was obtained improperly, the Shop will verify the user’s identity and promptly conduct the necessary investigation. Based on the results, the Shop will promptly suspend the use of the personal information and notify the user. The Shop will also promptly notify the user if it decides not to suspend its use.

10. Improvement, Review, and Disposal of Personal Information

The Shop regularly reviews its handling of personal information and makes improvements as appropriate. When personal information is no longer needed for its purpose of use, the Shop will delete or dispose of it using appropriate methods that take the risk of leakage into account.

11. Compliance with Laws and Review of This Policy

The Shop complies with Japanese laws and regulations regarding the personal information it obtains, and reviews and improves this policy as appropriate. Any changes will be announced on this page.

12. Contact

For inquiries regarding the handling of personal information, please contact us via the inquiry form.